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FAQs |

CUSTOMER SERVICE

Last Modified: January 16, 2008

ALI.COM FAQ’s

1. How do I know your items are authentic?

Ali.com’s operations and strategies are driven by the three of the principles associated with Muhammad Ali: inspiration, integrity, and authenticity. In honoring the spirit of The Greatest of All Time™, we guarantee that all Ali memorabilia is 100% authentic.

In an effort to assure our shoppers of absolute authentically signed memorabilia, we have partnered with the most highly valued of authenticators in sports -- Online Authentics. Online Authentics is an online registry that ensures that a staff member witnesses and photographs each item being signed and then registers verification of each individual item on a publicly available internet database.

How it works:

OnlineAuthentics.com issues a unique registration number and hologram to each signed item, which is then printed on a card and shipped to you along with your purchase. The number on the hologram corresponds with the registration number on the card for each item.
Users can then go online and simply enter that registration number into onlineauthentics.com. Upon entry, the item profile will appear -- including a text description of the item, the date that it was signed, and the company of origin.
In addition to the written description, users will also see an image of the exact signature on their item.

There will be NO disputing that your memorabilia was signed by The Champ.

2. Can I rely on product availability and pricing?

Any product that is displayed on our site is available for purchase.
Please note that, depending on the item, shipping times may vary. The shipping time window will always be displayed with the product.
The prices listed on the site were carefully selected to make sure they accurately represent the value of each unique item.

3. Do you guarantee my purchase?

This is the official Muhammad Ali website and only offers for sale items that are signed and approved for sale by Muhammad Ali himself. In addition, all of our signed memorabilia is certified by Online Authentics, an online registry that has a staff member witness each item being signed, and then registers the item on a publicly available internet database.

We want to ensure that you are 100% satisfied with the product that you have selected. If there are ever any problems please feel free to contact us and we will make sure it is handled quickly and efficiently.

Phone: 1-866-933-1ALI (1254)
Email: shop@ali.com

4. Can I send an item to be signed or personalized by Muhammad Ali?

No, please do not send any of your own collectibles or photos for Muhammad Ali to sign. We have made sure to provide a variety of signed and authentic items from which you can choose.

5. How can I find out about new items?

The best way to receive in depth updates about the happenings on Ali.com and our new products is to sign up for our newsletter.

You can also always check Ali.com for any updates and new product information, or call us directly at 1-866-933-1ALI (1-866-933-1254).

6. What is your Return Policy?

Please refer to our Return Policy for this and other shipping questions.

I saw Muhammad Ali autographed items on other sites as well. How are your products different and how do I know this site is the real deal?

Ali.com is the only site that has been personally authorized by Muhammad Ali himself to sell his goods online.
All of the content on the site and the items for sale are written and approved by a team that works directly with Muhammad Ali.
No other internet site works directly with The Champ in this way to guarantee that each item on the site – whether content or a sale item -- reflects the integrity and spirit that Muhammad Ali represents.

Would you appraise or authenticate my sports collectible?

We do not currently appraise or authenticate sports collectibles that are sent to us.

Is your website secure?

Ali.com knows that you care how information about you is shared and used. In keeping with our guiding principles of inspiration, integrity, and authenticity, Ali.com greatly values your privacy and therefore guarantees that all of the information you give to us will be kept private and not sold, rented or loaned to any third party. We use the information that we collect about you to process your orders and to provide a personalized shopping environment.

To ensure that your credit card and other personal information is kept completely safe, Ali.com uses Authorize.net payment gateway. To further assure our customers that their transactions and personal data is safe, ali.com is certified by GeoTrust, a leader in identity and trust services.

The Authorize.Net Payment Gateway is a secure Internet bridge between merchant businesses and the credit card and electronic check payment processing networks. We provide merchants with fast, reliable and secure passage for transaction data via a 128-bit Secure Sockets Layer (SSL) Internet Protocol (IP) connection, and manage the complex routing of payment information to the appropriate credit card processors.

All of your personal and credit card information travels from your computer as encrypted data that is not read-able by anyone except you and your credit card provider.

GeoTrust is the world's second largest digital certificate provider, and a leader in a wide variety of Identity and Trust services.

GeoTrust's comprehensive array of technologies enables organizations of all sizes to secure e-business transactions cost-effectively.

GeoTrust's Web Security Services offer hosting providers and businesses with world-class digital certificates for fast transaction security and patent-pending 'smart seals' to ensure a trusted identity on the Web.

GeoTrust's Enterprise Services offer fully-managed security services for large enterprises. This next-generation PKI technology safeguards network access, online communication and digital transactions - and offers the kind of powerful competitive advantage every organization needs.

GeoTrust's Identity Verification Services ensures the identity of business entities and/or individuals in online transactions.

10. Which credit cards do you accept?
We accept the following credit cards: Visa, Master Card, American Express, and Discover.

11. Do you charge sales tax?

Sales tax only applies to orders that are shipped to Arizona, Michigan, New Jersey, and Tennessee. If you request delivery to one of these states, the respective sales tax for that state will be applied when you make your purchase and you will see it in your final sum charge.

Please see FAQ 17 if you live outside the United States.

12. How can I track my order?

You will receive an order confirmation once your order has been successfully transmitted. In addition, a shipping confirmation e-mail will be sent once your order has been shipped. This confirmation will include the UPS tracking number for your package.

13. How can I modify my order?

Please be advised that once an order has been placed we are likely not able to make modifications. For questions regarding a specific order please contact our customer service department at 1-866-933-1ALI (1-866-933-1254) or send an email to shop@ali.com.

14. Do you ship to where I live?

We ship internationally. For inquiries regarding a specific location, please contact our customer service department at 1-866-933-1ALI (1-866-933-1254) or send an email to shop@ali.com.

15. If I live outside of the United States, are there extra costs for shipping?

International shipping rates vary depending on the country, size and weight of the order.

International shipping charges are based on several factors, including total price of items, the weight of the package, and its destination. To determine the cost, please add your selected items to your cart and proceed to checkout. You will be able to view the shipping costs on the review page of the checkout process. This is the last page before finalizing your order. From this page you may either cancel or proceed with your order.

16. Are there extra risks associated with international shipping?

Risk of loss and title for merchandise shipped internationally will pass to you upon our delivery to the carrier. Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. You will be responsible for paying additional charges for customs clearance; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; please contact your local customs office for further information. Additionally, when ordering from ali.com, you are the importer and must comply with all laws and regulations of the destination country. You authorize us to designate a carrier to act as your agent with the relevant customs and tax authorities in the destination country, to clear your merchandise and advance (on your behalf) any duties and taxes owed by you.

Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers and customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs authorities.

Also, we may provide certain order, shipment, and product information, such as description, to our international carriers, and this information may be communicated by the carriers to customs authorities to facilitate customs clearance and comply with local laws.

If the order is a gift, the package is marked "Gift," but the cost of the item is still stated on the customs form. Customs authorities require us to state the value of the gift item directly on the package.

17. Is there extra tax charged for international shipping?

A Value Added Tax (VAT), and/or other comparable country tax, may also apply depending on the country to which the order is being shipped. If your order is subject to a VAT tax, and/or other comparable tax, the nearest UPS headquarters will contact you upon the order’s arrival and inform you of the amount and acceptable methods of payment (usually credit card, COD, or check), which must be paid in full by you, and not Ali.com.

VAT is not calculated at time of purchase by ali.com and will not appear on the amount you are charged by ali.com for your purchase. VAT is calculated by UPS and must be paid to UPS by the recipient of the order. If VAT is not paid by recipient, UPS will not deliver goods nor allow goods to be picked up.

Please note, if the applicable VAT tax is not paid, your order will be held at the UPS facility until the payment is made or until the shipment is refused. All international return shipping and handling fees are paid by the person placing the initial order.

18. Do you gift wrap?

Ali.com does not currently offer gift wrap as an option.

19. How do I purchase a gift certificate?

Gift certificates are not currently available for purchase online.

20. What is your return policy?

Ali.com customer service must be notified of all items that you wish to return within 3 days of receipt of the order.
Customer service will then issue a UPS return shipping label that will be emailed to the address used when the order was placed. You will then affix it to the box, and drop it off at your nearest UPS store/facility.
Return shipping must occur within 15 days of receipt of the order.
To receive a full refund, returned items must be in original sale condition, returned within the appropriate timeframe (15 days), and contained in their appropriate boxes.
Refunds are issued either to the credit source, or in the form of an Ali.com store credit, at the discretion of Ali.com or its agents.
Return shipping, insurance, and handling charges are non-refundable and will be deducted from your total refund amount, except in case of manufacturer defect, damage, or shipping error, in which case Ali.com will cover all return shipping and handling charges.
Final determination as to whether an item is damaged, defective, or shipped in error is established at the discretion of Ali.com or its agents. If a returned item is deemed as neither damaged nor defective nor shipped in error, all shipping charges must be paid by the customer.
Returned memorabilia items must include the actual COA and be in original sale condition, returned within their appropriate boxes -- as determined by MAE or its agents.
Please note that there are no returns for washed or worn apparel, or for opened non-wearables such as CDs, cassettes, and DVDs.
In addition to return shipping and handling charges, please note that there is a 15% restocking fee on all items that are not deemed to be damaged, defective, or shipped in error.

21. When will my credit card be refunded?

Once your package has been received at ali.com, your refund will be processed in the original form of payment within five business days. You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional time to process and post this transaction to your account once they have received the information from ali.com.

22. What are the charges for Shipping & Handling?

Shipping rates are based on order size, destination, and delivery time. We ship all of our orders through UPS, and you may choose the delivery method at the time of checkout, with the corresponding rate listed next to it.

Handling charges are paid in full by Ali.com at no extra cost to you.

23. Can I insure the item I ship?

ALI.COM CUSTOMER SERVICE

1-866-933-1ALI
(1-866-933-1254)

shop@ali.com

We value you as a customer – for your interest in the Greatest of All Time and for your participation in our store and products.
A live customer service representative is available to speak to you from 9 AM to 5 PM, Monday through Friday.
Further, we invite you to email us whenever you have a question.